Sales Development Representative - Middle America & Caribbean

Espiral MS, a Spanish company and the developer of Proactivanet software, as part of its international growth strategy, is looking to add a new member to its Middle America & Caribbean team in the position of Sales Development Representative in Mexico:.

Sales Development Representative

About Proactivanet:

Proactivanet is made up of a team of ambitious individuals committed to personal and professional growth, who enjoy working collaboratively in an excellent work environment and are dedicated to expanding Proactivanet’s business across the more than 10 countries where we have a presence.

Proactivanet is a comprehensive IT Asset Management (ITAM) and IT Service Management (ITSM) software solution. We help clients such as Farmacias del Ahorro, Soriana, ADO, and BMV to (1) manage their IT infrastructure, boosting visibility and security, and (2) manage their IT incidents and service requests.

In 2024, Proactivanet was named a “Customer’s Choice” by Gartner, recognized as the highest-rated solution worldwide in its segment.

Proactivanet is a “sister” product to Prodity. Both are part of the Espiral MS group, comprised of approximately 100 professionals located in Spain, Mexico, Chile, Colombia, and Peru. We take pride in our culture of commitment to our team members, our clients, and excellence.

We are a company that grew by more than 40% during the pandemic… Want to grow with us?

Role Overview:

As a Sales Development Representative at Proactivanet, you will be the first point of contact for potential clients in Mexico, Colombia, and emerging markets. Your primary mission is to generate qualified leads, build a strong sales pipeline, and set the stage for our Account Executives to close new-logo business.

Key Responsibilities:

• Prospecting & Lead Generation

  • Research and identify target companies and decision-makers in IT, finance, compliance, and operations.

  • Execute outbound prospecting activities—cold calls, personalized emails, social selling via LinkedIn—to uncover new opportunities.

  • Leverage Sales Navigator, industry databases, and web research to maintain a steady flow of Marketing Qualified Leads (MQLs).

• Qualification & Nurturing

  • Engage prospects with insightful questions to assess needs, budget, authority, timeline, and technical fit (BANT/SPIN methodology).

  • Deliver compelling value propositions around Proactivanet’s ITSM & ITAM capabilities, differentiators, and ROI.

  • Nurture inbound leads generated by marketing campaigns, webinars, and events, ensuring timely follow-up.

• Pipeline Management

  • Log all activities and update lead status in Salesforce CRM accurately.

  • Collaborate closely with Marketing to refine messaging, content, and campaign effectiveness.

  • Schedule qualified meetings and product demonstrations for Account Executives, passing on detailed lead briefs.

• Market Intelligence Collaboration

  • Gather competitive and market feedback to inform product positioning and sales strategies.

  • Partner with Pre-Sales Engineers to coordinate technical discovery calls when needed.

  • Participating in weekly sales huddles to report progress, challenges, and pipeline health.

What We Offer:

• Competitive base salary plus uncapped commission plan.

• Paid day off on your birthday.

• Professional development opportunities, including industry certifications.

• Hybrid work model with flexible hours.

• Collaborative, multicultural team environment.

Required Technical Skills Qualifications:

• Bachelor’s degree in business administration, Information Technology, or related field.

• 1–2 years of experience in a B2B SaaS sales or lead-generation role, preferably in ITSM, ITAM, cybersecurity, or infrastructure software.

• Proficiency with Salesforce CRM (or similar), LinkedIn Sales Navigator, and Google Workspace.

• Excellent verbal and written communication skills in English and Spanish; ability to craft concise, compelling outreach.

• Familiarity with sales methodologies such as BANT, MEDDIC, or SPIN.

• Self-starter mentality with exceptional organization, time management, and follow-through.

Preferred Qualifications:

• Experience using marketing automation tools (e.g., HubSpot, Marketo).

• Basic knowledge of network devices, operating systems, and cloud platforms.

• Certification in ITIL Foundations V4 or similar ITSM frameworks.

• Strong understanding of IT asset lifecycle, service-desk workflows, and SaaS licensing models.

• Previous work in a multinational or remote-friendly environment.

How to Apply:

Please submit your application and upload your resume along with a brief cover letter outlining your experience in B2B prospecting and why you’re passionate about ITSM/ITAM.

Espiral MS is committed to diversity and inclusion. We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet every qualification listed above.